FAQs
Orders will be shipped within 1-2 business days, except for pre-order or special request orders. The shipping method used will be either FedEx or USPS/DHL Ecommerce, with FedEx being used for 2-day delivery.
Please note that weekends and holidays are not counted as business days, and all shipping is done on business days.
Please wait 3 days for tracking to update if it's stalled.
To protect your order against loss or theft, add Order Protection at checkout.
When you add Order Protection, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
To protect your order against damage that occurred during shipping, add Order Protection (package protection) at checkout.
When you add Order Protection at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at [email protected] and we will be happy to work with you to remedy the situation.
